You pull staff together to assess a situation in which the family of a seriously ill patient is anxious and is absorbing a great deal of staff time in consultation,discussion,and questioning of treatment decisions.Staff members are becoming distanced from the family.After inviting the concerns of staff,you explain that the organization values patient-centered care and that evidence supports that acting as an advocate and a listener is helpful to families.You ask the staff for ideas as to strategies that are effectively patient-centered in these situations.In this situation,you are taking on which role?
A) Leadership
B) Management
C) Follower
D) Visionary
Correct Answer:
Verified
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