Heterogeneity means that services cannot be inventoried and must be consumed when performed.

Question

Quizplus · Accepted Answer

Heterogeneity refers to the variability in the performance and quality of services, meaning that the same service can vary from one provider to another, or even from one occasion to another with the same provider. It does not directly relate to the inability to inventory services or the necessity for them to be consumed when performed; these characteristics are described by the terms "intangibility" and "inseparability" respectively.

Heterogeneity Means That Services Cannot Be Inventoried and Must Be