In activity-based management, which quality cost would NOT be considered value-added?
A)internal failure
B)appraisal
C)external failure
D)none of the above

Question

Quizplus · Accepted Answer

In activity-based management, all listed costs (internal failure, appraisal, and external failure) are considered non-value-added because they do not contribute directly to the value of the product or service from the customer's perspective.

In Activity-Based Management, Which Quality Cost Would NOT Be Considered