A nurse makes a medication error that is not serious and does not cause harm to the patient.As the head nurse,your best action would be to:
A)Call attention to it by posting the critical incidents report at the nursing station.
B)Include the mistake on the nurse's performance appraisal.
C)Apologize to the patient for the error, and indicate that discipline has occurred.
D)Educate the nurse on how to provide an apology to the patient.

Question

Quizplus · Accepted Answer

Service recovery ensures responsiveness to the patient,and as part of service recovery,it is important to address an error in the most productive way,which also includes the nurse who made the error offering an apology to the patient.

A Nurse Makes a Medication Error That Is Not Serious