Benchmarking
A)is an approach to standard setting that is used to identify opportunities for activity improvement.
B)uses best practices as the standard for evaluating activity performance.
C)Both a and b are correct.
D)Neither a nor b is correct.

Question

Quizplus · Accepted Answer

Benchmarking involves identifying the best practices in an industry or activity, and using them as a standard to evaluate and improve performance. Therefore, both options A and B are accurate descriptions of what benchmarking entails.