Mrs.Hill,aged 68,was hospitalized after a stroke.The speech therapist recommended that oral feeding be stopped because of her dysplasia.During visiting hours,Mr.Hill fed his wife some noodles.The nurse noticed this and stopped Mr.Hill from feeding his wife,telling him it was the doctor's decision.An hour later,the nurse returned and found Mr.Hill feeding his wife again.The nurse tried to stop him again.Mr.Hill refused and claimed that the clinical staff was trying to starve his wife; he also threatened to get violent with the nurse.The nurse decided to walk away and documented the event in Mrs.Hill's chart.According to Thomas' Four Stages of Conflict,in which stage could the nurse have been more effective?
A)Frustration
B)Conceptualizing
C)Action
D)Outcomes

Question

Quizplus · Accepted Answer

By walking away,the nurse is engaged in an action or a behavioral response,which is the action stage of conflict that is outlined in the four stages of conflict (Thomas,1992).In this stage,the nurse might have used more effective strategies,such as clarifying Mr.Hill's views on feeding his wife and engaging in dialogue with Mr.Hill to clarify his concerns and attempt to reach a common goal.

MrsHill,aged 68,was Hospitalized After a Stroke