Donald is the customer service manager at Artemis Technologies,a software development firm.During a lean period,employees who handle customer issues over the telephone are trained and asked to handle walk-in customers for 2 months; similarly,employees who handle walk-in customers are trained and asked to handle customer issues over the telephone for 2 months.Donald makes these changes to improve employee motivation.In this example,Donald is most likely to be using which of the following strategies?
A) centralization
B) cross-training
C) decentralization
D) horizontal integration
E) benchmarking

Question

Quizplus · Accepted Answer

A)Cross-training, or job rotation, involves training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.
B)Cross-training, or job rotation, involves training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.
C)Cross-training, or job rotation, involves training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.
D)Cross-training, or job rotation, involves training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.
E)Cross-training, or job rotation, involves training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.

Donald Is the Customer Service Manager at Artemis Technologies,a Software