Carrey works as a bank teller who handles deposits and disbursement.In an attempt to improve her motivation,Carrie's manager asks her to distribute traveler's checks and sell certificates of deposit as well.Though the additional tasks are not more challenging than what Carrey has been doing,they give her more to do.This is an example of ________.
A) job rotation
B) cross-training
C) job enlargement
D) benchmarking
E) centralization

Question

Quizplus · Accepted Answer

C) Job enlargement is more of a horizontal expansion, adding tasks that aren't necessarily any more challenging. If it simply gives workers more to do, job enlargement won't do much to motivate and will more likely demotivate.

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