Two years ago, Travis started his own restaurant supply company, serving the greater Chicago area. Until recently, he has never concerned himself with establishing a formal control system. Now, with a recession looming, he is experiencing cost-conscious restaurant owners. He has decided that a formal control system is needed. The first step Travis should take is:

Question

Quizplus · Accepted Answer

The first step Travis should take is to devise a set of clear performance standards. This will help him establish a benchmark for measuring the performance of his employees and the efficiency of his operations. It will also help him identify areas where costs can be reduced and productivity can be improved. Drawing up an organization chart, setting financial goals, and designing an accident report form can come later, but they are not as important or urgent as establishing a formal control system based on performance standards.

Two Years Ago, Travis Started His Own Restaurant Supply Company