Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.

Question

Quizplus · Accepted Answer

Implementing home-based call agents would not increase costs in office space, as these agents work remotely. It may increase costs in other areas, such as technology and training, but not office space.

Central Communications,a Company That Provides Land Line,cell Phone,Internet,and Television Services