Which of the following is the best example of a non-financial performance measure for the internal business process perspective of a professional baseball team's balanced scorecard?

Question

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The win-loss record would be an indication of how well the company is performing its processes, in this case winning games. The number of repeat season ticket holders would be an indication of customer satisfaction. The revenue from team apparel would be a financial measure. The number of top minor league prospects could be a measure of learning and growth (training).
Note to faculty: This problem could be amended so that the student could answer the question about any one of the four perspectives of the balanced scorecard for a baseball team.

Which of the Following Is the Best Example of a Non-Financial