Good Locks is a high end salon which offers hair cuts and styling and manicures and pedicures. Debbie Tresser is the owner of Good Locks and she is working with a consultant to develop a balanced scorecard to be used to evaluate the performance of Good Locks and to focus her efforts on making improvements to operations when necessary.
Required:
1. Name the four perspectives of a balanced scorecard.
2. For each of the four perspectives, name two measures Debbie should consider including in her scorecard.
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