Why should a company be concerned about the intangible costs associated with not providing a product or service that the consumer expected?

Name: Why should a company be concerned about the intangible costs associated with not providing a product or service that the consumer expected?
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The Answer of Why should a company be concerned about the intangible costs associated with not providing a product or service that the consumer expected?

Why Should a Company Be Concerned About the Intangible Costs