Due to problems in its order-processing department, the marketing manager at Big Branch (BB) has created a team to study ways of speeding up order processing. He is adding two of BB's major customers to the team's membership. Which type of team has been created?
A) functional
B) cross-functional
C) virtual
D) self-managed

Question

Quizplus · Accepted Answer

A cross-functional team includes members from different departments or areas of expertise within an organization, which makes it suitable for addressing problems that require input or coordination across different functions. By including two major customers on the team, the marketing manager has expanded the team beyond internal personnel, making it a cross-functional team focused on improving order processing.

Due to Problems in Its Order-Processing Department, the Marketing Manager