Fresh Florists Caters to Different Customers' Needs Based on the Occasion

Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.They are allowed to make suggestions to customers regarding decorations and to make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:

A) providing rewards for excellent service.
B) using technology for delivering the services.
C) providing training to its employees.
D) empowering its service providers.
E) evaluating service quality.