Once the Explicit Rules and Implicit Understandings That Govern All

Once the explicit rules and implicit understandings that govern all the firm's transactions are in place, there must be:

A) a system of controls that rewards appropriate behaviour and punishes inappropriate behaviour.
B) a forum through which employees can appeal lapses in ethical behaviour.
C) weekly reminder seminars to enforce guidelines.
D) commitment from customers to accept these rules.
E) cooperation from competitors to avoid conflicting outcomes.