Max, the Branch Manager of Money Tree Bank, Has Received

Max, the branch manager of Money Tree Bank, has received an email from a customer stating that a huge fee has been charged to his account and that he was not aware of such a charge when he opened the account.Max must:

A) assess whether the organization has a strong ethical climate.
B) determine the existing explicit rules governing the firm's transactions.
C) create a new code of ethics to match similar customer complaints in the future.
D) determine what reward is appropriate for the staff member who generated the fees.
E) make changes in the current code of ethics to match the overcharging behaviour.