Restaurant servers who express positive emotions by smiling, telling a joke, giving a complement, or drawing a smiley face on the bill get higher tips

Question

Quizplus · Accepted Answer

Research in the field of consumer behavior and hospitality management has shown that when servers express positive emotions, such as smiling, telling a joke, giving a compliment, or drawing a smiley face on the bill, it positively influences customers' dining experiences, leading to higher levels of satisfaction and, consequently, higher tips.

Restaurant Servers Who Express Positive Emotions by Smiling, Telling a Joke