A person can walk into any McDonald's in the United States and order a Big Mac. Upon placing the order, each person is assured that they will receive two all-beef patties, special sauce, lettuce, cheese, pickles and onions on a sesame seed bun. This component of the "McDonaldization" of society that reduces customer risk is known as:

Question

Quizplus · Accepted Answer

Predictability refers to the assurance that products and services will be the same over time and in all locales, which is exemplified by the consistent composition of a Big Mac at any McDonald's.

A Person Can Walk into Any McDonald's in the United