During training, Larry is presenting the benefits of effective listening skills in conflict resolution. Although his words stress the importance of the skill, his nonverbal delivery is flat and uninteresting. What is the most likely effect of this presentation?
A) Trainees will believe his words and see the information as important.
B) Trainees will believe his nonverbal delivery and see the information as uninteresting.
C) Trainees will ask more questions.
D) There will likely be no effect.

Question

Quizplus · Accepted Answer

Nonverbal cues, such as tone of voice and body language, play a significant role in communication. If Larry's nonverbal delivery is flat and uninteresting, it can undermine the verbal message he is trying to convey, leading trainees to perceive the information as uninteresting despite the content of his words.

During Training, Larry Is Presenting the Benefits of Effective Listening