When adapting communication to address conflicts, language
A) should include "you" statements.
B) should be specific and descriptive.
C) should be general so as not to offend the trainee.
D) should be emotional to reinforce how behavior is affecting others.
Correct Answer:
Verified
Q1: Choose the behaviors from the list below
Q2: Aggressive trainees:
A) lack social skills.
B) argue constructively.
C)
Q3: Tamara is a trainee who has years
Q5: _conflict occurs between two people and is
Q6: According to your text, the instructor misbehavior
Q7: Conflict management skills include_
A) managing everyone's emotions.
B)
Q8: Terry is not contributing much to the
Q9: A trainee with a confrontational conflict style
Q10: A misbehavior is a behavior from _that
Q11: When managing conflicts, it is best to
A)
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