Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by
A) topic.
B) process.
C) procedure.
D) both a and b
E) both a and c

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The Answer of Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by
A) topic.
B) process.
C) procedure.
D) both a and b
E) both a and c

Alura Has Designed a Training Website on How to Diffuse