The ability to process orders electronically and increase the speed of communications via the Internet reduces
A)customer satisfaction due to lack of human involvement.
B)customer satisfaction due to hard-to-navigate websites.
C)cognitive dissonance.
D)distribution costs.
E)customer involvement.

Question

Quizplus · Accepted Answer

Processing orders electronically and communicating through the internet can reduce distribution costs, which can lead to higher profits and potentially lower prices for customers. It does not necessarily relate to customer involvement, cognitive dissonance, or website navigation. While there may be concerns about lack of human involvement in the process, overall customer satisfaction can still be high if the process is efficient and effective.

The Ability to Process Orders Electronically and Increase the Speed