The management of ReadyFresh Dry Cleaners is concerned about maintaining a high level of service for its customers. How should the firm monitor the level of service these customers receive?
A) It should develop a code of service.
B) It should set service quality standards based only on accounting systems.
C) It should formally survey customers.
D) It should specify service uniformity.
E) It should stress the importance of truthfulness to its employees.
Correct Answer:
Verified
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