Grant Turner makes an appointment to visit with a new dermatologist in town because of recent bad sunburn. When he arrives at the dermatologist's office, Grant notices a foul odor in the air, worn floor coverings, cluttered rooms that have paint peeling from the walls, and poor lighting. However, the other patients in the waiting room were talking about how much they liked the doctor. While Grant viewed the dermatologist as competent, Grant decided not to visit him again even though the dermatologist recommended a follow-up. Which situational influences are most likely to have affected Grant's decision?

Question

Quizplus · Accepted Answer

The physical surroundings, such as the foul odor, worn floor coverings, clutter, peeling paint, and poor lighting, likely influenced Grant's decision not to return.

Grant Turner Makes an Appointment to Visit with a New