While playing soccer Bryan suddenly fell and broke his arm. On his way to the hospital, he sees a billboard for The Cleveland Clinic promoting its time-text service where he can call the number GET-TXT-TIME, and they will text him the approximate waiting time at the closest three hospital locations. Thus, the Cleveland Clinic is providing enhanced service to its patients by capitalizing on the environmental force.

Question

Quizplus · Accepted Answer

The Cleveland Clinic is using technology to provide a service that informs patients about waiting times, which is an example of leveraging technological advancements to enhance customer service.

While Playing Soccer Bryan Suddenly Fell and Broke His Arm