Which of the following is a disadvantage of customer-based departmentalization?
A)There is usually more process specialization by employees.
B)The coordination of the flow of work is decreased.
C)Employees are less flexible to help managers.
D)Employees may be isolated from others in their special areas of expertise.
E)Customers who differ substantially are ill served.

Question

Quizplus · Accepted Answer

Customer-based departmentalization can lead to employees being isolated within their specific customer-focused areas, limiting interaction and collaboration with colleagues from other departments or areas of expertise.

Which of the Following Is a Disadvantage of Customer-Based Departmentalization