In the context of the scope of business and operations performance measurement, which of the following measures is an example of an innovation and learning performance measure
A) Employee satisfaction
B) Flow processing or cycle time
C) Manufacturing yield
D) Product-related litigation

Question

Quizplus · Accepted Answer

Employee satisfaction is an example of an innovation and learning performance measure. This measure focuses on the internal processes of the organization, specifically on the development of employees and their capacity to learn, innovate, and adapt to change. It reflects the organization's ability to create a culture of continuous improvement, knowledge creation, and teamwork. Flow processing or cycle time (B) and manufacturing yield (C) are examples of operational performance measures, while product-related litigation (D) is an example of a financial performance measure.

In the Context of the Scope of Business and Operations