According to research, which of the following is a key dimension that customers use to assess service quality
A) Operational efficiency
B) Flexibility
C) Empathy
D) Queue time

Question

Quizplus · Accepted Answer

According to research, empathy is a key dimension that customers use to assess service quality. This refers to the extent to which a service provider shows concern and understanding for the customer's needs and emotions. While operational efficiency, flexibility, and queue time are all important factors in service quality, empathy is consistently identified as a top priority for customers.

According to Research, Which of the Following Is a Key