The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.
A) Service-Profit Chain model
B) value chain model
C) balanced scorecard
D) Malcolm Baldrige Performance Excellence program

Question

Quizplus · Accepted Answer

The Service-Profit Chain model is specifically designed for service-based firms and focuses on the linkages between internal and external performance. It defines key performance measurements that service-based firms should focus on. The other options are models that can be applied to any type of organization, but they do not specifically address the unique challenges and opportunities associated with service-based firms.

The__________is Based on a Set of Cause-And-Effect Linkages Between Internal