The theory of normal incidents says that it is one normal incident that goes wrong that is at the heart of most incidents.

Name: The theory of normal incidents says that it is one normal incident that goes wrong that is at the heart of most incidents.
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The theory of normal incidents, also known as Normal Accident Theory, suggests that in complex systems, accidents are inevitable due to the system's complexity and tightly coupled interactions, not just one incident going wrong.

The Theory of Normal Incidents Says That It Is One