________is a tool for measuring multiple outcomes; financial performance, customer satisfaction, internal process excellence, and employee learning and growth and the connection of those outcomes to the vision and strategy of the organization.

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The Balanced Scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It focuses on financial performance, customer satisfaction, internal process excellence, and learning and growth.

________Is a Tool for Measuring Multiple Outcomes; Financial Performance, Customer