Scenario-Based Questions You Are the New CEO of a Major HR Firm

Scenario-Based Questions

You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm

has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. Each of the divisions has operated separately, with the exception of the centralized finance and marketing functions. The divisions also share general, standardized company reporting, operating, and planning procedures. In recent years, the company has experienced increased competition from other consulting firms – this has become a major threat to the organization’s survival. In addition, many of the established and new clients wish to contract for a comprehensive HR service package, instead of the traditional single service. Finally, the enhanced use of technology in the provision of HR services poses an ongoing challenge, both for your firm and for your clients.

-You decide to initiate a pilot project, aimed at providing small companies with complete, integrated HR services. This project addresses what organizational design challenge?

A) control and creativity
B) integration and differentiation
C) allocating decision-making rights
D) need for a change laboratory