Gap 3 in the GAP model is the discrepancy between:
A) the customer's expectations and perceptions.
B) management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
C) quality specifications documented in operating and training manuals and plans and their implementation.
D) customer expectations and management perceptions of those expectations.

Question

Quizplus · Accepted Answer

Gap 3 in the GAP model refers to the discrepancy between quality specifications documented in operating and training manuals and plans and their implementation. This gap highlights the challenges in executing service delivery as per the documented standards.

Gap 3 in the GAP Model Is the Discrepancy Between