People use a range of critiera in assessing whether a person's conflict behavior is seen as competent. An employee was recently heard saying the following about her manager: "When she disagrees, she just gets loud. No one else in this organization shouts the way she does. It always amazes me." Which criterion is this person relying upon in making this judgment about the competence of her manager's conflict behavior? A) fairness B) justice C) effectiveness D) appropriateness E) goal attainment

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Quizplus · Accepted Answer

The criterion being relied upon is appropriateness, as the employee is judging the manager's behavior based on how it conforms to the expected norms of communication within the organization, specifically mentioning that no one else shouts in disagreements.

People Use a Range of Critiera in Assessing Whether a Person's