Jennifer is the manager of a credit card processing department. She has determined that each processor should be able to input information on 75 credit purchases per hour. She has established a range of plus or minus 5 purchases and an error rate of no more than 2 per hour. Jennifer is performing the management function of
A) planning.
B) directing.
C) staffing.
D) controlling.
E) organizing.

Question

Quizplus · Accepted Answer

Jennifer is performing the management function of controlling, as she is setting performance standards (75 purchases per hour with a range of plus or minus 5) and monitoring the error rate to ensure that the department meets these standards.

Jennifer Is the Manager of a Credit Card Processing Department