Decisions, Decisions (Scenario) Sondos Needed Help. Her Insurance Company's Rapid Growth Was Necessitating

Decisions, Decisions (Scenario)
Sondos needed help. Her insurance company's rapid growth was necessitating making some changes, but what changes? Should they add to the existing information system or should they buy a new system? She was given the responsibility of analyzing the company's present information system and deciding what the company should do that would give them plenty of room. She was confused and needed help in making the correct decision.
-According to the decision-making process, the second step Sondos should take is to ________.

A) identify decision criteria
B) evaluate her decision's effectiveness
C) analyze alternative solutions
D) allocate weights to the criteria