Is the Picture Clear? (Scenario)
Salwa was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out.
-When a customer calls and requests a refund for a partial month's usage of cable, the fact that such situations are routine and most likely have a standard response would make the response a ________ decision.
A) standard
B) programmed
C) policy
D) routine

Question

Quizplus · Accepted Answer

A programmed decision is one that is routine and follows established guidelines or procedures, which fits the scenario of handling customer refund requests.