Kateb Co. (Scenario) Rasmi Has Been Hired by Kateb Co., a Manufacturer of a Manufacturer

Kateb Co. (Scenario)
Rasmi has been hired by Kateb Co., a manufacturer of precious metal jewelry. Kateb Co. has been having significant issues with some of their major stakeholders. For instance, they have been receiving poor quality products from their suppliers and complaints from their customers. Rasmi has been hired to help resolve these issues and to help build a plan for improving the company's relationships with its major stakeholders.
-Rasmi identifies whom the organization's stakeholders are. This is the ________ step in the process of managing stakeholder relationships.

A) final
B) second
C) third
D) first