________ is the generic term used to describe the quality revolution that swept through both the business and public sectors during the 1980s and 1990s.
A) Partial quality management
B) Hyper quality management
C) Ethno quality management
D) Total quality management

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is the generic term used to describe the quality revolution that focused on continuous improvement and customer satisfaction in both business and public sectors during the 1980s and 1990s.

________ Is the Generic Term Used to Describe the Quality