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Zeina's Subordinates (Scenario) Zeina Wants to Understand What Her Subordinates Think About Their

Question 132

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Zeina's Subordinates (Scenario)
Zeina wants to understand what her subordinates think about their jobs, as these employees are unmotivated.
-In the end, the employees decide to work harder, and Zeina is allowed to give them a raise of 2 percent. Several of the employees feel the raise was too small. This reinforced their feeling that the company will never pay them based on the value they add to the company. This idea refers to ________.


A) instrumentality
B) expectancy
C) valence
D) reinforcement

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