When a person tells his or her manager what the manager wants to hear, that individual is using which of the following barriers to effective interpersonal communication?
A) defensiveness
B) feedback
C) selective perception
D) filtering

Question

Quizplus · Accepted Answer

Filtering occurs when a person tells someone what they want to hear, often to avoid conflict or to gain favor, thus acting as a barrier to effective communication.

When a Person Tells His or Her Manager What the Manager