Maya - Communications Expert (Scenario)
Maya works as the human resource manager for Horizon Software, Inc., a software development firm that focuses on the development and implementation of customized JAVA- based applications for big companies. Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers. Maya decided that it was imperative to conduct an organizational communication workshop for these managers.
-Samir, a company manager attending the communication workshop, asked Maya to clarify the various elements of the communication process. Maya replied that elements of the communication process include the________ .
A) facts
B) sender
C) manipulation
D) control factors

Question

Quizplus · Accepted Answer

The elements of the communication process include the sender, message, channel, receiver, feedback, and context. Factors such as facts and control factors may be involved in communication, but they are not considered as elements of the communication process. Manipulation is not an element of communication as it is unethical and goes against the principles of effective communication.