Bassam (Scenario) Bassam Is a Chemical Engineer and Research Lab Manager for Manager

Bassam (Scenario)
Bassam is a chemical engineer and research lab manager for a big company in Dubai.
-Bassam realizes that interactive web sites, e-mail, and videoconferencing are essential communication tools but can create the same communication problems that individuals face, such as:

A) feedback
B) over-documentation
C) active listening
D) non-verbal communication