When answering the phone, what should you do to help make your voice sound warm and friendly?
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Q1: Speaking in the positive involves
A) being honest
B)
Q2: Part of a professional greeting is giving
Q3: Nonverbal messages can be conveyed over the
Q4: Which of the following would NOT be
Q5: It is proper voicemail etiquette to request
Q7: Participating effectively in meetings includes all of
Q8: Speaking assertively helps you respond to requests
Q9: When leading a meeting, it is important
Q10: _is trying to make a bad message
Q11: Remembering to confirm commitments made and confirming
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