Suppose most members of your work group want to hold a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about attending the proposed meeting. When she explains her concerns, you should use
A) analytical listening.
B) empathic listening.
C) comprehensive listening.
D) appreciative listening.
E) discriminative listening.

Question

Quizplus · Accepted Answer

Empathic listening involves understanding and being sensitive to the feelings and emotions of the speaker, which is appropriate when Nicole is expressing her concerns.

Suppose Most Members of Your Work Group Want to Hold