A Newborn Was Admitted to the Nursery with a Complete

A newborn was admitted to the nursery with a complete bilateral cleft lip and palate. The physician explained the plan of therapy and its expected good results. However, the mother refuses to see or hold her baby. Initial therapeutic approach to the mother should be which of the following?

A) Restate what the physician has told her about plastic surgery.
B) Encourage her to express her feelings.
C) Emphasize the normalcy of her baby and the baby's need for mothering.
D) Recognize that negative feelings toward the child continue throughout childhood.