The typical balanced scorecard emphasizes total order performance by including measures of five critical dimensions-cost, quality, delivery, responsiveness, and _________.
A) compliance
B) profit
C) delinquencies
D) innovation

Question

Quizplus · Accepted Answer

The typical balanced scorecard includes measures of cost, quality, delivery, responsiveness, and innovation to provide a comprehensive view of an organization's performance. Innovation is crucial for staying competitive and adapting to market changes.

The Typical Balanced Scorecard Emphasizes Total Order Performance by Including