During a telephone conference call, Rafaela asks her assistant to complete a report as soon as possible that day. The assistant, however, didn't understand the urgency of Rafaela's request, so when Rafaela showed up after lunch to collect the report, it wasn't done. In this scenario, the assistant failed to understand what aspect of Rafaela's message?

Question

Quizplus · Accepted Answer

The assistant failed to understand the implicit aspect of Rafaela's message, which refers to the unspoken or assumed expectations within the communication. Rafaela's urgency was not explicitly stated but implied in the request for the report to be completed "as soon as possible."

During a Telephone Conference Call, Rafaela Asks Her Assistant to Complete