Sergio, the manager of a creative writing team at Purple Talk, sent a highly critical performance review to Cristiano, one of his team members, via an SMS. What should Sergio have done differently in this scenario?

Question

Quizplus · Accepted Answer

A rich medium of communication, such as a face-to-face meeting or video call, would have been more appropriate for delivering a highly critical performance review. This allows for immediate feedback, the conveyance of tone and nonverbal cues, and a more personal touch, which can help mitigate the negative impact of the criticism.

Sergio, the Manager of a Creative Writing Team at Purple